SERVICE INFORMATION
Know where you stand.
Before you instruct us.
The scope, fees and authority for each instruction are agreed in writing.
What we handle
Commercial collection and negotiation for suitable business debts, with a focus on construction and engineering invoices, retention balances and payment applications. We assess the debtor’s legal status and underlying agreement before accepting an instruction.
Review before action
We consider the available documents, whether payment is due, whether the balance is genuinely disputed and whether collection is appropriate. A specialist legal or construction dispute route may be needed.
Fees and approval
Our collection commission operates on a no win, no fee basis. Your written agreement sets out the rate, applicable VAT, scope, direct payments, settlements and cancellation. Any separately chargeable escalation requires your approval.
Legal and enforcement work
Reserved litigation and enforcement are handled by appropriately authorised providers. DEMAND does not itself execute writs or seize goods. No settlement is agreed on your behalf beyond the authority you give us.
Payment handling
Payment instructions and the arrangements for recovered funds are confirmed as part of your written instruction. Always verify any requested change of bank details through an independently confirmed contact channel.
This page explains our service. Your individual written agreement governs your instruction.
DISCUSS AN OUTSTANDING PAYMENT
Let's start with the facts.
Tell us what is owed and what has happened so far.