COMPLAINTS & CONCERNS
A clear way
to raise a concern.
If something has fallen short, tell us so we can review it.
Contact us in writing.
Email info@demandrecovery.co.uk with the subject “Complaint”, your contact details, any reference, what happened and the outcome you are seeking.
We aim to acknowledge complaints within five working days and provide a substantive response within 20 working days. If more time is needed, we will explain why and provide an update.
If your concern is about an account we are pursuing, identify the creditor and explain any disputed balance. We will review the information with the relevant records.
For personal information concerns, see our privacy information.