RECEIVED CORRESPONDENCE FROM DEMAND?
A payment demand.
Needs your attention.
Read the correspondence carefully and respond by the date stated. Quote your case reference so we can identify the account and review your response.
Respond to the account.
Keep the matter moving.
If you have received a payment demand from DEMAND, contact us about the account identified in that correspondence. You can discuss payment, provide evidence of payment, request supporting information or explain a dispute.
Where an account remains unresolved, we review the response and available records with the creditor to consider appropriate next steps. Any legal or enforcement action depends on the circumstances, the creditor’s instructions and the relevant process.
Respond about your account ↗BEFORE YOU CONTACT US
Tell us your position.
This form prepares an email. Review the message, then send it from your email application. Completing the form alone does not submit your response.
Know what happens next.
What if I do not respond?+
The account remains unresolved. We may seek further instructions from the creditor about an appropriate next step. Any proposed escalation is assessed against the evidence, the creditor’s instructions and the applicable procedure.
Does contacting you mean I accept the debt?+
You can contact us to request information, explain an error or raise a dispute. State your position clearly so it can be reviewed against the account records.
Where do I make payment?+
Use the verified payment instructions for your account. This website does not accept payments. Confirm unexpected or changed bank details through an independently verified channel before paying.
How do I raise a complaint?+
See our complaints process and include your case reference.